Returns & refunds

Returns

You may request a return within 30 days of receiving your order. Items must be unworn, unused, unwashed and returned with all original tags and packaging. Items showing wear, scent, marks or damage not caused by us may be refused.

How to start a return

1. Contact us using the email address on our contact page and include your order number.
2. Wait for return instructions before sending anything back.
3. Pack the item securely and retain your proof of postage until your refund is complete.

Returns sent without first contacting us may not be accepted. Unless an item is faulty or incorrect, return postage is the customer’s responsibility.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to process the credit.

Faulty or incorrect items

Please contact us as soon as possible if an item arrives damaged, faulty or incorrect. Include your order number and clear photographs so we can put things right promptly.

Exceptions

For hygiene and safety reasons, certain sealed personal items, pierced jewellery, underwear and swimwear may not be returnable once seals or protective strips have been removed. Gift cards and personalised items are non-returnable unless faulty. Your statutory rights are not affected.

Cancellations

If your order has not entered fulfilment, contact us immediately and we will try to cancel it. Once dispatched, the standard returns process applies.